16 Apr 2025
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Seminar Theater 2Discover how leading contact centers are revolutionizing their operations by combining AI technology ...
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Seminar Theater 2Retention thrives on the proper foundation. Join Jack Smith, CEO of Fortuna, as he shares how a proc ...
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Seminar Theater 2Moving contact center voice to the cloud is more than a technical upgrade. It’s a strategic move tha ...
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Seminar Theater 2Given the exorbitant cost of turnover, retaining talent has become a mission-critical priority for m ...
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Seminar Theater 2Hear from John Ortiz, former contact center manager and current Technology Sales Manager at MiaRec, ...
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Seminar Theater 2"Expand your Contact Center Results powered by AI Agents" is an invitation to explore how AI-powered ...
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17 Apr 2025
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Seminar Theater 2Discover the power of AI-driven automation in your contact center. This seminar will explore practic ...
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Seminar Theater 2In today’s competitive landscape, contact centers are more than just service hubs—they’re critical d ...
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Seminar Theater 2I will discuss the pre-pandemic environment, how it changed with remote and hybrid work during the ...
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Seminar Theater 2Traditional CCaaS platforms built with a focus on omni-channel customer service are great in offerin ...
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Seminar Theater 2Explore the rise of Rich Communication Services (RCS) in North America and its impact on business me ...
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16 Apr 2025
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Seminar Theater 3Are customer complaints a headache or an untapped goldmine? In "From Complaints to Opportunities: Le ...
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Seminar Theater 3Many CX initiatives fall short, incurring 'lost opportunity costs' by missing the real reasons behin ...
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Seminar Theater 3Jabra’s newest AI-powered contact center software solution, Engage AI, brings tone and sentiment int ...
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Seminar Theater 3Unlock the potential of your auto-dialer, VA, and AI systems without extra costs in this transformat ...
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Seminar Theater 3Explore the intersection of human and AI-powered CX and how to ensure efficient, compliant processes ...
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17 Apr 2025
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Seminar Theater 3Discover how marketing can drive measurable ROI and transform customer experience (CX) by working ha ...
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Seminar Theater 3Effective Sales and Customer Success teams need right data and information in an instant, when neede ...
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Seminar Theater 3Join us for an enlightening seminar on leveraging AI to streamline your search for the perfect Custo ...
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Seminar Theater 3In today’s rapidly evolving contact center landscape, generic AI solutions often fall short of addre ...
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Seminar Theater 3NPS, CSAT, and Effort Score are valuable metrics, but they only tell part of the story. In this sess ...
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Seminar Theater 3We’ll explore how AI and human agents can work together to enhance efficiency, customer satisfaction ...
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16 Apr 2025
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Seminar Theater 4This session reveals how innovative brand are leveraging the power of smart devices to redefine cust ...
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Seminar Theater 4In this session, we’ll explore how businesses can revolutionize their operations using AI-driven kno ...
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Seminar Theater 4This session explores how real-time speech AI is transforming customer service by enabling businesse ...
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Seminar Theater 4Moving contact center voice to the cloud is more than a technical upgrade. It’s a strategic move tha ...
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Seminar Theater 4The right to automating customer conversations must be earned with engaging experiences that enable ...
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Seminar Theater 4In today's digital landscape, artificial intelligence is revolutionizing how businesses measure and ...
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17 Apr 2025
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Seminar Theater 4AI investments in the contact center should in theory benefit both companies (cost savings, producti ...
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Seminar Theater 4As AI agents are deployed on customer service channels, it's essential to ensure your contact center ...
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Seminar Theater 4Building AI-powered phone bots sounds like a fast track to efficiency, but the journey is filled wit ...
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Seminar Theater 4The way humans interact with AI is taking a dramatic leap forward with agentic AI. Think: AI workers ...
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Seminar Theater 4Today, delivering an exceptional customer experience requires effective synergy between AI and human ...
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