Founder of the Alignment Advantage Group, a consulting firm specializing in lifting culture, call center performance & customer experience after a 30-year career as a CX VP, leading global operations for F500s+.  Adam is 1 of 900 LinkedIn ‘Top Voices’ in the U.S. and is the creator of the ‘Cs of Success’ culture & leadership course that provides scalable strategies to drive bottom-line results.