With over 15 years of experience in the contact center outsourcing industry, I specialize in helping businesses elevate their customer experience by leveraging AI-driven, strategic, and scalable outsourced solutions. As Vice President of Business Development at The Office Gurus, I partner with brands across retail, healthcare, financial services, home services, and more to design customized, AI-enhanced support strategies that drive efficiency, enhance customer satisfaction, and optimize operational costs. By integrating cutting-edge AI with high-performing human teams, I help organizations strike the perfect balance between automation and personalized service, ensuring seamless, high-quality interactions at every touchpoint.