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Jim Tincher, CCXP: Speaking at the Customer Connect Expo

Jim Tincher, CCXP

CEO, Heart of the Customer

Jim sees the world in a special way: through the eyes of customers. This lifelong passion for customer experience (CX), and a thirst for knowledge, led him to found his journey mapping and customer experience consulting firm, Heart of the Customer (HoC). HoC’s journey maps and proprietary processes set the bar for best practices and are emulated throughout the industry.

Prior to launching the company, Jim led customer engagement initiatives at Best Buy and UnitedHealth Group. Over decades, he has honed his expertise, continually finding new ways to harness the voice of the customer to identify unmet needs, develop new products, and improve customer service.