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Clay Heinz: Speaking at the Customer Connect Expo

Clay Heinz

GVP Regulated Industries  -  TTEC

Optimize Your CX With a Relevant Wage and Labor Strategy

Happy employees drive happy interactions. Attracting top talent and retaining the ''magic makers'' demands a relevant wage and labor strategy Learn about how current market conditions are impacting the CX industry, the risk of ''getting it wrong'' and proven strategies to quickly respond.