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MiaRec is a leading provider of Generative AI-powered Auto QA and Conversation Intelligence solutions. The MiaRec platform is designed to help contact centers win back time and revenue through AI-based automation and customer-driven business intelligence. MiaRec makes it easy for contact center and business leaders to leverage the latest AI technology to: Automatically score 100% of the calls using AI-powered Auto QA.

  • Provide Automatic Feedback and AI-powered Agent Coaching

  • Assist agents with post-call work through AI Call Summaries

  • Analyze customer and agent sentiment across 100% of your customer interactions

  • Surface actionable customer, product, pricing, and competitor Intelligence

  • Analyze trending topics and call drivers at-a-glance

  • Automatically redact sensitive data using ML-based Data Redaction capabilities and help comply with PCI-DSS,

  • HIPAA, and much more

Learn how MiaRec can help you spend less time finding problems and more time solving them with MiaRec at

Download your guide to choosing the right conversation intellegence platform here

Read the latest announcement about MiaRec's newest design feature, AI Prompt Designer.

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