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Kieran Layton
Field Leader, New Business Ventures,
McDonald's
Kieran is a multi-disciplinary experience evangelist with a track record of making big things happen for big brands, including McDonald's and Walmart. He is currently serving as the Field Leader for the CosMc's pilot under the arches, where he had the once-in-a-lifetime opportunity to design, execute and measure customer and employee experience jointly while he was responsible for all store openings, field operations and store-level HR. Outside of work, you can find Kieran at a new bucket-list travel destination, at an electronic music show or festival, or cuddling at home on the couch in Chicago with his husband and child (aka a 5-year old Frenchie named Patty).
Sessions
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16-Apr-2025Keynote Theater 1Rethinking EVP As A CX Driver: How Your Frontline Drives CX Strategy