Replicant

Replicant is a unified Conversational AI platform that connects human and AI agents through two integrated products: Conversation Intelligence and Conversation Automation. Conversation Intelligence uses the latest audio-based LLMs to analyze every customer call, personalize agent coaching, deliver actionable contact center and business insights, and surface automation opportunities. Conversation Automation uses those insights to quickly deploy AI agents across voice, chat, and SMS. This creates a feedback loop where human and AI agents continuously improve, driving higher resolution and better customer service.

Replicant is the trusted leader in the contact center automation space, automating more than 55 million conversations, saving more than 500 million agent minutes, and achieving an industry-leading NPS of 65 in the market. By partnering with Replicant, customers achieve outcomes such as a 94% resolution rate without a human agent (DoorDash), a 66% reduction in cost per call (AAA), a 50% decrease in average handle time (CorVel), and over 50% reduction in agent attrition (Love’s). We are trusted by enterprises like Fanatics, AAA, Rocket Mortgage, ADP, The General, ADP, NJ Transit, and many more.