Omilia

Omilia is a leading AI platform for customer service. It provides cutting-edge native Conversational AI solutions that transform customer service experiences by automating interactions and empowering human agents. By combining advanced natural language understanding (NLU), speech recognition, and generative AI technologies, Omilia delivers seamless voice and chat automation, real-time agent assistance, and robust multi-layered anti-fraud capabilities. 

Omilia’s expert-built, proprietary technology has no third-party dependencies, simplifying vendor management with the benefits of unbeatable accuracy, future-readiness and continuous innovation at scale. All solutions comply with the most robust data privacy and security standards to guarantee regulatory adherence and data sovereignty.

Backed by 20+ years of AI expertise it is trusted by leading enterprise global brands. Omilia helps businesses transition to AI-driven contact center operations, improving efficiency, reducing costs, and enhancing customer satisfaction while maintaining the perfect balance between automation and the human touch.

Leveraging a solid foundation of GenAI, LLM and NLU technology, Omilia’s solutions include:

-Thousands of pre-built AI agents trained for specific industry use cases 
-Low-code/No-code tools to rapidly build scalable and sustainable Conversational AI applications
-Voice AI with unparalleled transcription and semantic accuracy 
-Unmatched voice biometrics and multi-layered fraud prevention
-Real-time reporting and insights to monitor and continually optimize your call center performance.

+ More

Omilia is the only 2024 Customers’ Choice for Enterprise Conversational AI Platforms on Gartner® Peer Insights™, is named as a Representative Vendor in the 2024 Gartner® Market Guide for Conversational AI Solutions, and a leader in the IDC Marketscape: Worldwide General Purpose Conversational AI Software 2023 Vendor Assessment Report.