Odea Integrations
Book a Meeting at the Show
REQUEST A MEETING
Our Solutions at a Glance
As an AWS Select Tier Services Partner and Amazon Connect Delivery Partner, Odea Integrations offers end-to-end cloud solutions, from seamless cloud migration to CI/CD DevOps, ensuring optimal performance and scalability. We specialize in integrating AWS services such as Amazon Connect, CRM CTI, AWS Lambda, and Lex chatbots, enabling businesses to elevate their customer engagement strategies with cutting-edge technology.
Gen-AI Virtual Assistant (OVA)
Odea’s Gen-AI Virtual Assistant (OVA) leverages the power of AWS Bedrock and OpenAI to deliver personalized, intelligent, and automated customer interactions across voice and digital channels. With advanced natural language understanding (NLU) and generative AI capabilities, OVA enhances self-service experiences, reduces agent workload, and ensures seamless customer support.
Key Features:
Context-aware, human-like interactions powered by AI
Seamless omnichannel engagement (voice, chat, email)
Intelligent decision-making and sentiment analysis
Scalable deployment on Amazon Connect and third-party platforms
Continuous learning and improvement for enhanced customer satisfaction
CTI Connectors for CRMs
Our CTI (Computer Telephony Integration) Connectors provide effortless integration between Amazon Connect and leading CRMs such as HubSpot, Microsoft Dynamics 365, Salesforce, and more. These connectors empower contact center agents with a 360-degree customer view, improving efficiency and delivering a personalized customer experience.
Key Benefits:
Unified agent interface with customer data at their fingertips
Click-to-call, screen pop-ups, and automatic call logging
Intelligent call routing based on CRM data insights
Enhanced productivity through automation and workflow triggers
Secure and scalable integrations tailored to your business needs
Custom Agent Desktop Solutions
Our Custom Agent Desktop Solutions provide a unified, intuitive interface designed to streamline agent workflows and maximize productivity. Tailored to your business requirements, our solutions integrate seamlessly with AWS services, CRMs, and third-party applications to create a comprehensive contact center environment.
Core Capabilities:
Unified workspace with real-time customer insights and interaction history
Integration with Amazon Connect, CRM, ticketing systems, and knowledge bases
Customizable UI/UX for enhanced agent experience and efficiency
Performance analytics and reporting for data-driven decision-making
Omnichannel support with intuitive navigation for voice, chat, and email
Why Choose Odea Integrations?
With our extensive experience and expertise in AWS technologies, we help businesses modernize their customer engagement strategies by offering:
Scalable cloud contact center solutions tailored to your needs
Frictionless integration with your existing tech stack
Expert support and consulting throughout your CX transformation journey
Proven track record of successful deployments and satisfied clients
Let’s Elevate Your Customer Experience Together!