FH Cann & Associates
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FH Cann & Associates is a certified woman owned business providing fully managed agents to support our clients' contact center / back-office business process outsourcing needs.
Our program can be designed for agents to work directly on your Telephony & CRM solutions or on our Contact Center Solutions. Our inbound contact center services can manage all inbound inquiries or assist with managing overflow call volumes. Using our outbound contact center services allows us to gather or verify information, resolve issues and provide customer care support.
We manage all inbound / outbound communications using an offered omni-channel approach which allows customers to communicate using their preferred method, whether it be mail, telephone, email, text or chat.
FHC maintains a robust compliance management system(CMS) and has proven experience scaling high volume operations providing skilled and knowledgeable agents while handling more than 500,000 calls and chats per month for multiple clients.
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FHCann can manage all inbound customer inquiries or provide agents to manage overflow call volume during peak periods. Staff will be educated to your specific requirements and providing outstanding se ...