Calltree

AI solution that analyzes millions of minutes of enterprise call center recordings to find inefficiencies and quantify their impact 

The Problem

Large enterprises track every second of a phone call because reducing average call time can save millions of dollars each year. However, less than 1% of these screen recordings are ever reviewed by a manager or analyst. Manual time studies (watching videos, in person shadowing, etc.) are tedious, unscalable, and miss 99% of calls. This leads to blind spots and missed opportunities for massive cost savings.

What Are Screen Recordings?

Many contact centers don’t just record the audio of customer calls; they also capture everything the rep does on their screen for training, compliance, and quality assurance. But the sheer volume of these recordings makes manual review nearly impossible.

Our Solution

AI solution that finds workflow inefficiencies (e.g., toggling between multiple systems to complete a single task).
Quantify the time and cost of each action (e.g., “Switching between these two apps costs 20 seconds per call ? $5M/year”).
Operation leaders use these insights to build quick business cases to fix inefficiencies. After changes are implemented, Calltree measures the impact pre- and post-fix to prove cost reductions.