Awaken Intelligence
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**Introducing** We'll be showcasing our brand new agent assist technology, Awaken CoPilot, at this year's show.
Awaken Intelligence has built a suite of AI-powered agent guidance and conversational analytics software tools for contact centres. Our technology holistically empowers contact centre leaders, managers, analysts, and agents to manage the complexity and emotion of their customer interactions.
We help organisations streamline operational performance, improve agent tenure, and deliver more positive customer outcomes, by providing innovative software that is easy to use and delivers ROI in weeks.
The Awaken Intelligence team has decades of experience operating outsourced contact centres and building software solutions, meaning our products are designed by contact centre people for contact centre people. With a loyal client base of recognised brands and channel partners, the Awaken team continues to strengthen and grow enabling us to reach more contact centres across the world.