Accent Softening AI
)
)
)
)
)
)
Accent Softening AI is a breakthrough speech-enhancement technology that makes spoken communication clearer and easier to understand, especially in customer-facing environments. Rather than altering a speaker’s voice or personality, it gently softens accents to improve comprehension and reduce listening effort, leading to higher CSAT, shorter handle times, and better agent confidence.
Key Benefits
-
Improved comprehension: Customers understand agents more easily, reducing repeat questions and frustration.
-
Higher CSAT & NPS: Clearer conversations lead directly to better customer experiences.
-
Reduced AHT: Less time spent clarifying words or repeating information.
-
Agent confidence boost: Agents feel more assured knowing they are easy to understand.
-
Zero-training required: Works instantly, no voice coaching or accent classes needed.
-
No identity distortion: Voices remain natural and recognizable; only clarity improves.
Integration Options
1. Local Accent AI (On-Device)
Runs directly on your agents’ computers with no cloud connection required, providing ultra-low latency and strong privacy compliance. Ideal for enterprises with strict data-handling or security requirements.
-
Offline or restricted-network environments
-
Lowest latency
-
Enterprise-grade privacy
2. Online Accent AI (Cloud-Based)
A fully managed cloud service that provides the latest model quality with simple installation.
-
Works on older agent machines
-
Always up-to-date models
-
Works across any network environment
3. Accent Softening API
A developer-friendly API for integrating accent-softening capabilities directly into your own platform, product, or workflow.
-
Flexible and programmable
-
Ideal for CCaaS/UCaaS integrations
-
Enables custom routing, recording enhancement, and real-time pipelines