Neal Topf

Neal Topf is the President and Co-Founder of Callzilla, an outsourced contact center provider. Inspired by Annette Franz’s Built to Win tome on how to truly serve customers, Neal has learned the importance of shaping Callzilla to be Employee Centric, Customer Centric, and Client Centric. Neal’s passions are taking apart and solving modern Customer Experience puzzles through the lenses of the employee, customers, and clients, including how the intersection of humans and artificial intelligence can be leveraged to remove friction, to improve speed of response and resolution rates and truly place each of these at the center of the enterprise.

Neal serves on the Executive Board of the Society of Consumer Professionals (SOCAP) where he enjoys the role of governance of a leading CX industry association. A graduate of the HEC Paris MBA program, Neal studied entrepreneurship and general management. Prior to his MBA studies in Paris, Neal worked for 4 years in the international division of MCI, the great telecom challenger of the 80’s and 90’s, which was a career changing opportunity. Neal now resides in South Florida where he tries to incrementally improve his golf game. And in his spare time, he wonders if the Washington Commanders, his lifelong favorite football team, will ever return to prominence?