Leslie O’Flahavan

Leslie O’Flahavan is a celebrated figure in the world of customer service, known for her tireless efforts to improve communication between businesses and their customers, one conversation at a time. She’s a LinkedIn Learning author of six writing courses. Leslie frequently appears on “Top 25 Thought Leaders” lists, including those of ICMI, Netomi, Klaus, ProcedureFlow, Engati, and more.

With over 25 years of experience in the industry, Leslie spearheads training programs and workshops for frontline staff. Leslie knows that words matter and has a gift for turning even the most word-phobic of employees into communicators. Her extensive knowledge and expertise have made her a sought-after speaker and consultant, with clients ranging from small businesses to Fortune 500 companies